TERMS & CONDITIONS

(ENGLISH)

(La version française suit ci-dessous.)
Last updated: 26th November 2026

These Terms & Conditions (“Terms”) govern all services provided by Sofia Messara, a sole trader registered in France (“we”, “us”, “our”).
By purchasing, booking, or participating in any of our services, you (“Client”, “you”) agree to these Terms.

For questions: contact@gmail.com

1. Definitions

Services include:

• 1:1 Coaching

• Leadership Development Programmes

• Negotiation Training

• Workshops (virtual or in-person)

• Strategic Consulting

• Immersive / nature-based experiences

• Access to learning resources and portals

• Any other offering listed on our website

2. Booking & Payment

2.1 Booking

A service is considered confirmed when:

• payment is received, or

• a signed agreement or invoice acceptance is returned.

2.2 Payment Terms

Payments may be made through:

• Stripe

• PayPal

• Bank transfer
  (Exact details provided at checkout or on invoice.)

2.3 Late Payment

Late invoices may incur penalties as allowed under French law.

3. Cancellations, Refunds & Rescheduling

3.1 Client Cancellations

Coaching & Programmes:

• More than 48 hours before session: rescheduling allowed without charge

• Less than 48 hours: session is charged in full

• No-shows: charged in full

Workshops, Training, Consulting:

• Cancellations less than 14 days before the event are non-refundable

Immersive Experiences:

• Due to limited spaces, all bookings are non-refundable

• If possible, you may transfer your spot to another participant with our prior approval

3.2 Provider Cancellations

If we must postpone or cancel, you will be offered:

• a rescheduled date, or

• a full refund

We are not responsible for additional costs (travel, accommodation, etc.).

4. Client Responsibilities

You agree to:

• participate with openness and honesty

• follow safety guidance, especially during immersive experiences

• ensure you are in appropriate physical and psychological condition to participate

• disclose relevant needs or limitations in advance

• not use the services while under the influence of alcohol, drugs, or impairing substances

5. Nature of Services

5.1 Not Therapy or Medical Advice

Our services support personal and professional development.
They are not psychotherapy, medical care, crisis intervention, or legal/financial advice.

5.2 No Guarantees of Results

We commit to providing high-quality services, but outcomes depend on your own participation.
We do not guarantee specific results.

6. Intellectual Property

All programme materials, workbooks, videos, frameworks, and documents are owned by us.
You receive a non-exclusive, non-transferable licence for personal use only.

You may not:

• share

• distribute

• reproduce

• modify

• or use commercially

any of our materials without written permission.

7. Confidentiality

7.1 What We Keep Confidential

We maintain confidentiality regarding:

• session content

• personal information

• assessments

• insights shared during group work

7.2 Exceptions

Confidentiality may be broken if required by law, or if there is a risk of harm to you or others.

8. Data Protection (GDPR Compliant)

We process personal data in compliance with French and EU law.
Data is processed for:

• service delivery

• administration

• billing

• essential communication

We use third-party tools including:
Google Analytics, Meta Pixel, Squarespace, Google Forms, Typeform, Adobe, Stripe, PayPal.

We do not have an internal Data Protection Officer (DPO).

Full details appear in the Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• indirect or consequential damages

• business losses

• travel or accommodation costs

• actions taken based on coaching or consulting insights

Our total liability is capped at the amount paid for the specific service.

10. Health & Safety for Immersive Experiences

You acknowledge that:

• nature-based work may involve physical movement, outdoor conditions, and natural environments

• you participate voluntarily and at your own risk

• you must follow all safety instructions

We are not responsible for injuries, travel incidents, or environmental risks.

11. Governing Law

These Terms are governed by French law.
Any disputes will be resolved in French courts.

12. Contact

For questions, support, cancellations, or concerns:
contact@sofiamessara.com